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Client Service Representative Deland

Florida Veterinary Rehabilitation

Future Opening: Client Service Representative

Full Time • Deland
Responsive recruiter
Join Our Team as a Client Service Representative
Headline: Deliver Outstanding Service to Pets and Their Families

Do you thrive in customer service roles and enjoy working with both people and animals? We are seeking a professional and motivated Client Service Representative to join our veterinary rehabilitation team. This position offers the opportunity to make a meaningful impact by supporting clients and their pets throughout their care journey.

Benefits/Perks
  • Competitive Salary: Based on experience and qualifications
  • Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
  • Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
  • A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.  
  • Investment in Your Future: A 401k Retirement plan with employer match. 
  • Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.  
Key Reasons to Consider This Opportunity
  • Meaningful Work: Be part of a team that helps pets heal, recover, and thrive.
  • Dynamic Environment: Manage appointments, coordinate schedules, and handle a variety of tasks each day.
  • Client-Focused Role: Develop relationships with clients and their pets, ensuring each interaction is warm and positive.
Why Work With Us?
At our practice, client service plays a vital role in the care we provide. As the first point of contact, you’ll help build trust and foster long-term relationships with our clients. Our team is passionate about providing the best care possible, and we’re looking for someone equally dedicated to excellence. If you enjoy a professional environment where you can grow, learn, and make a difference, this is the role for you.

Key Responsibilities
  • Greet clients and pets by name and provide a welcoming front desk experience.
  • Manage schedules, resolve booking conflicts, and confirm appointments.
  • Maintain accurate and organized patient records within our practice management software.
  • Assist with client inquiries about services, prescriptions, and billing.
  • Process payments, prepare invoices, and follow up on overdue accounts.
  • Ensure client-facing areas are clean, organized, and well-maintained.
Essential Skills and Qualifications
  • Required Skills:
    • At least one year of experience in a customer service or administrative role.
    • Strong verbal and written communication skills.
    • Excellent multitasking and organizational abilities.
    • Proficiency in Microsoft Office; experience with practice management software preferred.
    • Ability to work effectively in a fast-paced environment.
  • Preferred Soft Skills:
    • A genuine interest in animal care and client service.
    • Positive attitude and a collaborative approach to teamwork.
    • Problem-solving skills and the ability to adapt to changing situations.
    • Attention to detail and a professional, courteous demeanor.
    • Reliable, with a strong commitment to punctuality and attendance.
Schedule: Tuesday through Saturday (required)
Expected hours: 35 – 40 per week

Apply Today
If you are passionate about providing exceptional service and enjoy being part of a team that makes a real difference, we would love to hear from you. Join us in delivering outstanding care to pets and the families who love them.
Compensation: $16.50 - $18.50 per hour




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